Shipping & Returns Policy
For Digital Products:
All digital downloadable products are non-refundable, so please consider this before making your purchase. Once you have made your purchase your digital products will be delivered via email and a link will also be presented at the end of your transaction.
For The Coven Membership:
Once you have purchased the coven membership monthly subscription you will receive instructions to join the Private Facebook group. You may cancel your coven membership at any point but please note that any payments that have been made are non-refundable so please cancel as soon as possible before your next payment is taken.
For Physical Products:
Your order is being shipped from Surrey, UK. Please note that potential delays could be due to public holidays or postage strikes. We are not responsible for delays in transit.
2-3 days dispatch time.
Royal Mail 2nd Class (48hrs) and 1st Class (next working day) shipping available - Please note although Royal Mail aims to deliver within these time frames, they make no guarantees.
We are currently not shipping internationally.
If your order is taking longer than the estimated time, please double check the submitted address, check your local post office, and finally, contact us with your inquiry - firstname.lastname@example.org
RETURNS AND REFUNDS
If an item arrived damaged in transit, you are eligible for a free replacement or a 5% refund of item cost. Please email a photo of the damage to the item and the packaging and your order number to email@example.com
CHANGE OF MIND RETURNS
If you’ve changed your mind and you’d like a refund, you have 28 days to return the item unused and in the same condition as you received it.
You will be responsible for covering the shipping costs for returning your item. Shipping costs are non-refundable.
Once your return has been received, you will be notified by email. You will also be notified of the approval or rejection of your refund.
If your return has been approved then your refund will be processed to the card that you initially paid with.
For any questions or concerns contact us at firstname.lastname@example.org